Terms & Conditions

Last updated: 4 October 2026

These Terms & Conditions apply to your use of slouchfix.com and to purchases made from SlouchFix.

By using our website or placing an order with us, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.

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1. About SlouchFix

SlouchFix is an online retailer of posture-support products.

Business name: SlouchFix
Website: slouchfix.com
Email: support@slouchfix.com
Telephone: 07496 306 002

Address:
19 Redvers Grove
Plymouth
United Kingdom
PL7 1HU

Throughout these Terms & Conditions, “SlouchFix”, “we”, “us” and “our” refer to SlouchFix.

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2. Using Our Website

You may use slouchfix.com for lawful personal purposes.

You must not:

* Use our website for fraudulent or unlawful purposes
* Attempt to gain unauthorised access to our website or systems
* Interfere with the security or operation of the website
* Introduce viruses, malicious code or other harmful material
* Copy or commercially exploit our website content without permission
* Use false information when placing an order

We may restrict or suspend access to our website where reasonably necessary to protect our customers, business or systems.

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3. Our Products

We aim to describe and display our products as accurately as reasonably possible.

However:

* Product colours may appear slightly different depending on your screen or device
* Packaging may occasionally vary
* Minor product details may change as products are improved
* Images may be used for illustrative purposes

The key characteristics, price and available options for each product will be displayed on the relevant product page before you place your order.

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4. Posture-Support Products

SlouchFix products are designed to provide wearable posture support and encourage a more upright position.

They are not intended to diagnose, treat, cure or prevent any medical condition and are not a substitute for professional medical advice, diagnosis or treatment.

If you have an injury, medical condition, persistent pain or concerns about whether a posture-support product is suitable for you, you should seek appropriate professional advice before use.

You should stop using a product if it causes significant pain, irritation or other concerning symptoms.

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5. Placing an Order

To place an order, you must provide accurate information requested during checkout.

Before submitting your order, you will have an opportunity to review information including:

* Products ordered
* Size and colour selections
* Quantity
* Delivery information
* Price
* Payment details

You are responsible for checking that this information is correct before completing your order.

UK online-selling rules require customers to be given the opportunity to identify and correct ordering errors and to receive clear information about products, prices and delivery. 

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6. Order Acceptance

Submitting an order does not necessarily mean that we are able to fulfil it.

We may be unable to accept an order because:

* A product is out of stock
* Payment cannot be authorised
* Delivery information appears incorrect or incomplete
* There is an obvious pricing or product-information error
* We reasonably suspect fraud or misuse
* We cannot deliver to the requested address

If we cannot accept an order after payment has been taken, we will refund the amount paid.

We will send confirmation electronically when your order has been successfully received and processed.

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7. Prices

Product prices are displayed on slouchfix.com before checkout.

The total amount payable will be shown before you confirm your order.

We may change prices at any time, but changes will not affect orders we have already accepted.

If an obvious pricing error occurs, we are not required to supply a product at a clearly incorrect price where the mistake could reasonably have been recognised as an error.

Any applicable taxes will be included or handled as required by law.

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8. Payment

Payment must be made using one of the payment methods offered during checkout.

Available payment options may include:

* Debit or credit card
* PayPal
* Digital wallet payment methods
* Other payment services displayed at checkout

Payment services may be provided by Wix or other third-party payment providers.

We do not directly store your complete card details.

Your payment may be subject to additional checks performed by your bank or payment provider.

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9. Shipping

SlouchFix currently offers free standard UK shipping.

We aim to process UK orders within approximately 48 hours.

UK orders typically arrive within approximately:

5–8 days from the date of order.

Delivery dates are estimates rather than guaranteed dates unless specifically stated otherwise.

Full information is available in our Shipping & Delivery Policy.

Unless another timeframe has been agreed, UK distance-selling rules generally require goods to be delivered without undue delay and within 30 days of the contract being made. 

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10. Delivery Information

You are responsible for providing an accurate delivery address.

Please contact support@slouchfix.com as soon as possible if you notice an error after placing an order.

We will try to correct delivery details before fulfilment begins, but changes may not be possible once an order has been processed or dispatched.

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11. Risk and Ownership

Responsibility for the goods generally remains with us until the goods are delivered to you or to a person you have authorised to receive them.

Ownership of the goods passes to you once:

* We have received full payment, and
* The goods have been delivered

This does not affect your rights if an order is lost, damaged or delivered incorrectly.

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12. Your Right to Cancel

For most purchases made online, UK consumers have a legal right to cancel without giving a reason.

You normally have 14 days after receiving your goods to tell us that you wish to cancel.

After notifying us, you normally have a further 14 days to return the goods. 

In addition to these statutory rights, SlouchFix provides a 30-day returns period, subject to the conditions set out in our Returns & Refunds Policy.

To request a cancellation or return, contact:

support@slouchfix.com

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13. Returns

Our full return conditions are explained in our Returns & Refunds Policy.

Generally:

* SlouchFix accepts eligible returns within 30 days of receipt
* Customers are normally responsible for return postage for change-of-mind returns
* Faulty, damaged, incorrect or misdescribed products will be handled in accordance with your statutory rights
* Returned goods should not be damaged or handled excessively beyond what is reasonably necessary to inspect them

Customers buying online are entitled to handle goods in a similar way to how they could reasonably inspect them in a shop. 

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14. Refunds

Where a refund is due, we will normally return the money using the original payment method.

For cancellations made under statutory cancellation rights, refunds will be processed within the legally required timeframe.

Where applicable, this is generally no later than 14 days after we receive the returned goods or appropriate evidence that they have been returned. 

Your bank or payment provider may require additional processing time before the refund appears in your account.

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15. Faulty or Damaged Products

Products supplied by SlouchFix must meet the standards required by UK consumer law.

If an item is:

* Faulty
* Damaged
* Incorrect
* Not as described

please contact:

support@slouchfix.com

Include your order number and, where possible, photographs showing the issue.

Depending on the circumstances and your statutory rights, an appropriate remedy may include:

* Replacement
* Repair where appropriate
* Refund

Nothing in these Terms & Conditions limits your statutory rights relating to faulty or misdescribed goods.

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16. Exchanges

If you wish to exchange an eligible product for another size or colour, contact:

support@slouchfix.com

Exchanges are subject to availability.

Additional details are contained in our Returns & Refunds Policy.

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17. Bundle and Promotional Discounts

From time to time, SlouchFix may offer:

* Bundle discounts
* Multi-buy offers
* Promotional codes
* Sale pricing
* Limited-time promotions

Promotional terms will be displayed with the relevant offer where applicable.

If only part of a discounted bundle is returned, the value of any refund may be recalculated to reflect the promotion and the products retained.

Any calculation will not affect your statutory consumer rights.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash.

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18. Discount Codes

Discount codes:

* Must be entered before completing checkout
* May have an expiry date
* May apply only to certain products
* May require a minimum purchase
* May not be combined with another promotion unless stated otherwise

We may withdraw or refuse a promotional code where it has expired, has been used fraudulently, or its conditions have not been met.

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19. Reviews and User Content

Customers may have the opportunity to submit:

* Product reviews
* Ratings
* Images
* Videos
* Other feedback

You must not knowingly submit content that:

* Is false or misleading
* Is unlawful
* Infringes another person’s rights
* Contains malicious content
* Contains abusive or seriously offensive material

Where you voluntarily submit content for publication, you give us permission to display that content in connection with SlouchFix and its products.

We may remove content where reasonably necessary, including where it violates these Terms or applicable law.

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20. Intellectual Property

Unless otherwise stated, the content of slouchfix.com belongs to SlouchFix or is used with appropriate permission.

This may include:

* SlouchFix branding
* Logos
* Website design
* Written content
* Product graphics
* Advertising material
* Original photographs and videos

You may not reproduce, distribute or commercially exploit our protected content without permission, except where permitted by law.

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21. Third-Party Services

Our website may use or link to third-party services including:

* Payment providers
* Delivery providers
* Review services
* Social-media platforms
* Analytics services
* Advertising platforms

We are not responsible for the content or independent practices of third-party websites or services that we do not control.

Their own terms and privacy policies may apply.

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22. Website Availability

We aim to keep slouchfix.com available and functioning correctly.

However, we cannot guarantee that the website will always be:

* Available without interruption
* Completely free from technical problems
* Compatible with every device or browser

We may temporarily suspend or modify parts of the website for maintenance, security or improvements.

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23. Our Responsibility to You

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes liability for:

* Death or personal injury caused by negligence where liability cannot legally be excluded
* Fraud or fraudulent misrepresentation
* Breaches of consumer rights which cannot legally be excluded

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

If you are purchasing as a consumer, these Terms do not remove any mandatory protections available to you under applicable consumer law.

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24. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

* Severe weather
* Postal disruption
* Carrier disruption
* Customs or logistics disruption
* Major internet or technology outages
* Natural disasters
* Government action
* Other exceptional events

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

Your statutory rights remain unaffected.

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25. Privacy and Cookies

Our handling of personal information is explained in our Privacy Policy.

Our website also uses cookies and similar technologies.

You can manage non-essential cookie preferences through the cookie consent controls available on slouchfix.com.

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26. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes may be made because of:

* Changes to our business
* New products or services
* Website changes
* Changes in applicable law
* Changes to our service providers

Any revised version will be published on this page with an updated date.

Changes will not retrospectively remove rights that already apply to an accepted order.

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27. Governing Law

These Terms & Conditions are governed by the laws applicable in England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you also retain any mandatory consumer protections that apply to you in your place of residence.

Any dispute will be handled by the courts with jurisdiction under applicable law.

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28. Contact Us

If you have questions about these Terms & Conditions, an order or your rights, contact:

SlouchFix
19 Redvers Grove
Plymouth
United Kingdom
PL7 1HU

Email: support@slouchfix.com
Telephone: 07496 306 002
Website: slouchfix.com