Privacy Policy

Last updated: 4 October 2026

SlouchFix respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, and the rights you have when you visit slouchfix.com, place an order, contact us, leave a review, sign up for marketing, or otherwise interact with SlouchFix.

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1. Who We Are

Business name: SlouchFix
Website: slouchfix.com
Email: support@slouchfix.com
Telephone: 07496 306 002
Address: 19 Redvers Grove, Plymouth, United Kingdom, PL7 1HU

For the purposes of UK data-protection law, SlouchFix is responsible for the personal information described in this Privacy Policy.

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2. Information We Collect

Depending on how you interact with SlouchFix, we may collect:

* Your name
* Billing address
* Delivery address
* Email address
* Telephone number
* Products ordered
* Product size, colour and quantity
* Order history
* Delivery and tracking information
* Return and refund information
* Payment and transaction information
* Messages or enquiries you send to us
* Reviews, ratings, photos or other content you choose to submit
* Email marketing preferences
* Cookie and consent preferences
* IP address
* Browser and device information
* Pages you visit on our website
* Products you view
* Actions taken on our website, such as adding a product to your basket or beginning checkout
* Advertising and attribution information where you have consented to the relevant technologies

We do not directly store your full debit or credit card details.

Payments are processed securely by the payment providers available through our website.

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3. How We Use Your Information

We may use your personal information to:

* Process and fulfil your orders
* Take and confirm payment
* Send order confirmations
* Provide delivery and tracking information
* Arrange fulfilment and shipping
* Process returns, refunds and cancellations
* Respond to customer-service enquiries
* Maintain transaction and accounting records
* Detect or prevent fraud and misuse
* Maintain website security
* Improve our website and customer experience
* Understand how customers use SlouchFix
* Analyse website and advertising performance
* Measure conversions from advertising
* Display and manage customer reviews
* Send marketing emails where permitted
* Comply with legal, tax and accounting obligations

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4. Our Lawful Bases for Using Personal Information

Under UK data-protection law, we need a lawful reason to process your personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process your information where it is necessary to:

* Process your order
* Accept payment
* Deliver your purchase
* Provide order tracking
* Process returns or refunds
* Provide customer support

Legal Obligation

We may process or retain information where necessary to comply with legal, tax, accounting or regulatory requirements.

Legitimate Interests

We may process information where reasonably necessary to:

* Operate and improve SlouchFix
* Provide customer service
* Prevent fraud
* Protect our website and business
* Understand website and business performance

We only rely on legitimate interests where those interests do not override your rights and freedoms.

Consent

We may rely on your consent for:

* Certain marketing communications
* Non-essential cookies
* Advertising and analytics technologies where consent is required

You can withdraw your consent at any time where processing is based on consent.

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5. Payments

Payments made through SlouchFix may be handled by third-party payment providers, including:

* PayPal
* Card payment processors available through Wix
* Other payment methods displayed at checkout

These providers process information necessary to authorise and complete your payment.

SlouchFix does not directly receive or store your complete card number or card security code.

Payment providers may process your personal information under their own privacy policies.

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6. Order Fulfilment and Delivery

To fulfil your order, we may share necessary information with suppliers, fulfilment partners and delivery providers.

This may include:

* Your name
* Delivery address
* Telephone number where required for delivery
* Products ordered
* Product size
* Product colour
* Quantity
* Order information
* Tracking information

We only share information reasonably necessary to prepare, dispatch and deliver your order.

Our fulfilment arrangements may involve suppliers or service providers located outside the United Kingdom.

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7. International Transfers

Some companies we use to operate SlouchFix may process personal information outside the United Kingdom.

This may include certain:

* Suppliers
* Fulfilment providers
* Technology providers
* Advertising providers
* Payment providers
* Analytics providers

Where a transfer of personal information outside the UK is considered a restricted transfer under UK data-protection law, an appropriate legal mechanism will be used where required.

This may include:

* UK adequacy regulations
* Appropriate contractual safeguards
* Another applicable lawful transfer mechanism

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8. Who We May Share Your Information With

Where necessary, we may share personal information with trusted service providers, including:

* Wix — our website and ecommerce platform
* PayPal and other payment processors
* Suppliers involved in fulfilling your order
* Fulfilment partners
* Delivery and postal providers, including Royal Mail where applicable
* Providers used to manage or display product reviews, including Editorify
* Consent-management providers, including Usercentrics
* Advertising and analytics providers, including Meta
* Email and customer-communication providers
* Website-security and fraud-prevention providers
* Professional advisers, accountants or insurers where necessary
* Regulators, courts, law-enforcement bodies or other authorities where legally required

We do not sell your personal information to third parties.

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9. Cookies and Similar Technologies

SlouchFix uses cookies and similar technologies.

Some cookies are necessary for:

* Shopping basket functions
* Checkout
* Website security
* Remembering essential settings
* Operating core website functionality

We may also use optional cookies and similar technologies for:

* Analytics
* Advertising
* Conversion measurement
* Understanding website usage

Our website uses a Usercentrics cookie consent banner to manage cookie preferences.

Where consent is required, non-essential cookies and similar technologies are only used after you have made the appropriate consent choice.

You can change your cookie preferences using the cookie settings available on our website.

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10. Meta Advertising and Analytics

Where you have provided the required consent, SlouchFix may use Meta technologies, including the Meta Pixel and associated conversion-measurement technologies.

These technologies may help us understand actions such as:

* Viewing a product
* Adding a product to your basket
* Beginning checkout
* Completing a purchase

This helps us measure advertising performance and improve our marketing.

Meta may process information according to its own privacy policies.

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11. Reviews

If you submit a review through SlouchFix, we may process information such as:

* Your chosen reviewer name
* Star rating
* Written review
* Photos or videos you voluntarily submit
* Date of review

Some review information may be displayed publicly on our website.

We may use third-party review services, including Editorify, to display and manage product reviews.

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12. Email Marketing

If you subscribe to SlouchFix marketing, we may use your email address to send:

* Product updates
* Offers and promotions
* SlouchFix news
* Posture-related content

Where consent is required, we will only send these communications after obtaining the appropriate consent.

You can unsubscribe at any time by:

* Using the unsubscribe link in our emails
* Contacting support@slouchfix.com

We may retain a limited suppression record after you unsubscribe so that we can respect your request not to receive further marketing.

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13. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

How long information is retained depends on why it was collected.

For example:

* Order and transaction records may be retained where required for accounting, tax, fraud-prevention or legal purposes
* Customer-service correspondence may be retained for a reasonable period after an enquiry or order has been resolved
* Marketing information may be retained until you unsubscribe or until it is no longer required
* Reviews may remain published until removed or no longer required
* Cookie and consent information may be retained according to the relevant consent settings

We may retain certain information for longer where required by law or where necessary to establish, exercise or defend legal claims.

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14. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information against:

* Unauthorised access
* Loss
* Misuse
* Alteration
* Disclosure

We also use established third-party platforms and payment providers to help operate our website and process ecommerce transactions securely.

However, no internet-based service can guarantee absolute security.

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15. Your Data-Protection Rights

Depending on the circumstances, UK data-protection law may give you the right to:

* Request access to personal information we hold about you
* Ask us to correct inaccurate or incomplete information
* Ask us to delete information in certain circumstances
* Ask us to restrict certain processing
* Object to certain uses of your information
* Request transfer of certain information
* Withdraw consent where processing is based on consent

These rights are not absolute and may depend on the circumstances.

To make a request, contact:

support@slouchfix.com

We may need to verify your identity before completing certain requests.

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16. Complaints

If you are unhappy with how SlouchFix has handled your personal information, please contact us first so we have an opportunity to resolve your concern.

You can contact us at:

support@slouchfix.com

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office: ico.org.uk

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17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time if:

* Our business changes
* Our website changes
* Our service providers change
* Our fulfilment arrangements change
* Legal requirements change

The latest version will be published on this page.

The Last updated date at the top of the policy will show when it was most recently revised.

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18. Contact Us

If you have any questions about this Privacy Policy or how SlouchFix handles your personal information, contact us using the details below.

SlouchFix
19 Redvers Grove
Plymouth
United Kingdom
PL7 1HU

Email: support@slouchfix.com
Telephone: 07496 306 002
Website: slouchfix.com