Returns & Refunds Policy

Last updated: 4 October 2026

At SlouchFix, we want you to be happy with your purchase. This Returns & Refunds Policy explains how returns, exchanges, cancellations and refunds are handled.

Nothing in this policy affects your statutory rights under UK consumer law.

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1. 30-Day Returns

SlouchFix offers returns within 30 days of receiving your order.

To be eligible for a return under our 30-day returns policy:

* The item should be in its original condition.
* The item should not show damage or excessive wear beyond what is reasonably necessary to inspect or try the product.
* Where possible, the item should be returned with its original packaging and any accessories supplied with it.
* You must contact us within 30 days of receiving your order.

Customers are responsible for return postage unless the item is faulty, damaged, incorrect or not as described.

After our voluntary 30-day returns period has ended, your statutory rights may still apply where an item is faulty, damaged or not as described.

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2. Your UK Cancellation Rights

For most goods purchased online, UK customers have the legal right to tell us they wish to cancel their order within 14 days of receiving the goods, without having to provide a reason.

After notifying us that you are cancelling, you normally have a further 14 days to return the goods. 

You are entitled to inspect or try an item in a similar way to how you reasonably could in a shop.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, we may be entitled to make an appropriate deduction for any reduction in value. 

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3. How to Request a Return

To request a return, contact us at:

support@slouchfix.com

Please include:

* Your order number
* The name used when placing the order
* The item you wish to return
* Your reason for returning it, if you wish to provide one
* Photos where the item is faulty, damaged or incorrect

We will then provide you with return instructions.

Please contact us before sending a return so that we can correctly identify and process it.

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4. Return Address

Unless we provide different instructions for your specific return, our returns address is:

SlouchFix
19 Redvers Grove
Plymouth
United Kingdom
PL7 1HU

We recommend using a tracked return service and keeping proof of postage until your return has been completed.

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5. Order Cancellations

If you need to cancel an order, contact:

support@slouchfix.com

as soon as possible.

If your order has not yet been processed or dispatched, we will try to cancel it before fulfilment.

If your order has already been processed or dispatched, we may not be able to stop the shipment. You can instead return the item after it arrives in accordance with this Returns & Refunds Policy and your statutory cancellation rights.

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6. Return Condition

Returned products should be kept in good condition while in your possession.

You may reasonably inspect or try the product, but products should not be damaged, altered or excessively used.

We may refuse a return under our voluntary 30-day policy, or reduce the refund where legally permitted, if the product has been damaged or used beyond what is reasonably necessary to inspect it.

This does not affect your rights where the product is faulty, damaged on arrival or not as described.

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7. Refunds

Once your returned item has been received and inspected, we will process the refund as soon as reasonably possible.

For returns made under your statutory cancellation rights, refunds will be issued within the timescales required by UK law. In general, this is within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, where applicable. 

Refunds will normally be made to the original payment method.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

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8. Delivery Charges

SlouchFix currently provides free standard UK shipping, so there is normally no original standard delivery charge to refund.

Where a customer has paid for an upgraded delivery option, any refund of delivery costs will be handled in accordance with applicable UK consumer law.

Return postage is normally the customer’s responsibility for change-of-mind returns.

If an item is faulty, damaged, incorrect or not as described, we will cover reasonable return costs where required.

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9. Faulty, Damaged or Incorrect Items

If your product arrives faulty, damaged, incorrect or not as described, please contact:

support@slouchfix.com

as soon as possible.

Please provide:

* Your order number
* A description of the issue
* Clear photographs showing the problem where possible

Depending on the circumstances and your legal rights, we may offer:

* A replacement
* A repair where appropriate
* A refund

Your statutory consumer rights are not affected by this policy.

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10. Size and Colour Exchanges

If you would prefer a different size or colour, contact:

support@slouchfix.com

We will explain the available exchange options.

Exchanges are subject to stock availability.

An exchange does not remove or reduce any statutory rights you may have if the product is faulty or not as described.

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11. Bundle and Multi-Buy Orders

Where products have been purchased using a bundle or multi-buy discount, the discount may depend on all qualifying products being kept.

If you return all items included in the bundle, your refund will normally reflect the total amount you paid for those items.

If you return only part of a discounted bundle, we may recalculate the value of the retained and returned products based on the terms of the promotion and the actual amount paid.

We will explain any adjustment before completing the refund.

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12. Contact Us

If you have any questions about a return, exchange or refund, contact:

SlouchFix
19 Redvers Grove
Plymouth
United Kingdom
PL7 1HU

Email: support@slouchfix.com
Telephone: 07496 306 002
Website: slouchfix.com