Shipping & Delivery Policy

Last updated: 4 October 2026

At SlouchFix, we aim to make ordering and delivery as simple and reliable as possible.

This Shipping & Delivery Policy explains our processing times, estimated delivery times, shipping costs and tracking information.

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1. Where We Deliver

SlouchFix currently offers shipping to customers within the United Kingdom.

If additional destinations become available, the options shown at checkout will reflect where we are able to deliver.

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2. Order Processing

We aim to process UK orders within 48 hours of the order being placed.

Processing includes preparing your order for fulfilment and arranging shipment with our delivery or fulfilment partners.

Orders placed during particularly busy periods, weekends or holidays may occasionally take slightly longer to process.

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3. Estimated UK Delivery Time

UK orders typically arrive within approximately:

5–8 days from the date of order.

This is an estimated delivery timeframe rather than a guaranteed delivery date.

Actual delivery times may vary depending on your location, the carrier, demand and other circumstances outside our reasonable control.

Unless another delivery period has been agreed with you, UK consumer law generally requires goods to be delivered without undue delay and within 30 days of the contract being made. 

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4. Shipping Costs

Standard UK shipping is free on all SlouchFix orders.

Any alternative or upgraded delivery options, if available, will be clearly displayed at checkout before you complete your purchase.

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5. Order Tracking

Once tracking becomes available for your order, you will receive tracking information by email.

Tracking is typically provided within approximately 24–72 hours after your order is placed, although it may occasionally take longer for tracking information to become active with the carrier.

You can also use the Track Your Order page on slouchfix.com where available.

If your tracking information is not working or has not updated for an extended period, contact:

support@slouchfix.com

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6. Delivery Partners

Depending on the order and fulfilment route, SlouchFix may use third-party delivery and fulfilment partners.

This may include carriers such as Royal Mail where applicable.

The carrier shown in your tracking information may vary from order to order.

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7. Shipping Delays

Although most orders arrive within the estimated timeframe, occasional delays can occur.

Possible causes include:

* Postal or carrier delays
* Severe weather
* Public holidays
* High-demand periods
* Customs or logistics disruptions
* Incorrect or incomplete delivery information

If your order is delayed, contact us and we will do our best to investigate and assist.

Nothing in this policy limits any statutory rights you may have where an order is not delivered within the agreed or legally required timeframe.

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8. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information when placing an order.

Please check your:

* Full name
* House number or building name
* Street
* Town or city
* Postcode
* Contact information

before completing checkout.

If you notice an error after placing your order, contact support@slouchfix.com as soon as possible.

We will try to update the address before the order is processed, but we cannot guarantee that changes will be possible after fulfilment has started.

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9. Lost or Missing Orders

If your tracking shows an unusual delay, your parcel appears to be lost, or an order has not arrived within a reasonable period, please contact us.

Email: support@slouchfix.com

Please provide your order number so we can investigate with the relevant fulfilment or delivery provider.

Where an order is confirmed lost, we will deal with the matter in accordance with your legal rights and may arrange a replacement or refund where appropriate.

The risk of loss generally remains with the trader until the goods are delivered to the customer, except in limited circumstances where the customer independently arranges their own carrier. 

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10. Orders Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it:

* Check around your property and any designated safe place
* Check with other members of your household
* Check with neighbours where appropriate
* Review the tracking information for any delivery photograph or carrier notes

If you still cannot locate your parcel, contact us at:

support@slouchfix.com

and we will help investigate.

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11. Contact Us

For questions about shipping, tracking or delivery, contact:

SlouchFix
19 Redvers Grove
Plymouth
United Kingdom
PL7 1HU

Email: support@slouchfix.com
Telephone: 07496 306 002
Website: slouchfix.com

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